Great customer service!!
Always ready to help and get you on your way ... a great approach to customer service and caring for their customers needs! Of course leadership from the ultimate service Mgr JP ... experience matters!
John Paul is a pleasure to work with for service. Short staffed today with advisors and mechanics and he still gets me out the door in around an hour without an appointment. Well done.
Great dealership, great saleswoman. Thank you Marley for your assistance in purchasing my car! It was a straight to the point, friendly process. I would recommend anyone reading this to visit Marley if they would like to purchase a car from here!
These guys always give top notch service. Only complaint I have is I had to call to find out it was ready. That doesn't usually happen.
I can't say enough about the excellent treatment I always get, true professionals with a profound knowledge of their product, any more on this subject would be over doing it.
This is my second Volkswagen that I've bought from The Autobarn of Mt Prospect. They've given me a great deal both times. Marley is a fantastic saleswoman and did a great job of accommodating me throughout the process. To anyone reading this, I would highly recommend buying from this dealership , and especially having Marley help you throughout the process! Thanks again Marley and the staff at The Autobarn of Mt. Prospect!
First off such a PLEASURE to finally find a dealership that was non pressure and straight forward. Marley was so nice and easy to work with. When I sold my car I was going to take an Uber back to dealership to buy the 2016 VW GTI that she sold me. She said no worries, I will send a porter to get you. Sure enough the young man came and picked me up. Even from the car porter to Marley , Zoltan, Raffi and even Kevin the finance person ALL were a pleasure to work with. Zoltan took sooo much time with me to explain the function of all the accessories and how to work them in the car. But wait their service didnt stop here, Zoltan and Marley kept in touch with me , I told them a few things on the car (minor detail ) i had questions about. No problem bring the car in and we will go over it and explain any of your concerns. Marley called me after being out ill to find out how i liked my car. THIS DEALERSHIP ACTUALLY CARES about their customers. They dont just talk the talk but walk the walk as they say.I will recommend this dealership to ANYONE i know and dont know if they are looking for a car....
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